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Posts Tagged ‘Employee Training’

Employee training can help ensure a company is run as efficiently as possible. When done right, it can have a large impact on the results of many situations. It is particularly important to train those employees that are customer facing. They are the direct link to the customer, and have a large influence on brand perception. They can solve the customer’s problems and provide the information they need.

Unfortunately, many companies don’t realize this, and I have a perfect example. Yesterday morning, my friend, let’s again call her Lara, was booked on a Delta flight at 9:00am. At about 6:00am, as she was waking up, she received an automated call noting a change to the flight, but was hung up on before the specific information was given. She was concerned, but figured the dropped call was an anomaly, so called the airline back. (more…)

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